Frequently Asked Questions

Below are some of the more commonly asked questions we receive (and their answers.) If you have something you'd like to ask, please feel free to contact us and we'll be happy to help.

What kind of samples do I need to send in for analysis?

Sample requirements vary depending on the types of testing required as well as what's being tested. A very small of amount of certain mediums maybe be more than adequate for individual tests, much larger samples may be required for thorough testing of others.

With the exception of breast milk and whole blood samples (which have specific requirements of just a few drops) - it's best to contact us beforehand to arrange exactly what's required.

Do you offer discounts for research projects?

Yes, we may be able to arrange discounted services for certain research projects. Please contact us with your particulars to verify eligibility and discuss possible options.

What hours can I reach someone at the lab?

While we're often working early, late, or a combination of both - our 'regular' hours are 9-5 EST Monday through Friday. If no one is available to take your call, feel free to leave a message or e-mail us and someone will get back to you shortly.

Can I pop in to the lab to discuss a project?

Our current environment is about 95% laboratory and 5% office/reception, so it's not normally a great place to just drop in. We would however welcome the opportunity to show prospective or existing clients the lab given a heads up, and we're always happy to discuss projects over the phone or via meeting outside of the lab where and when mutually convenient.

Do you have any references/case studies?

Of course; having provided nearly 30 years of exceptional analytical service to clients around the world we have plenty, and are happy to provide some industry relatable references upon request.